Best Buddy Store FAQs | Shipping, Returns, Orders & Pet Products
Welcome to the Best Buddy Store FAQ. Whether you're tracking an order, asking about our return policy, or looking for advice on caring for your new pet, you'll find quick answers here. Browse by category below, or contact us and we'll be happy to help.
Ordering & Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay. All transactions are processed securely.
Can I modify or cancel my order after placing it?
We process orders quickly, so changes may not always be possible. Please contact us as soon as possible after placing your order and we'll do our best to accommodate your request before it ships.
Do you offer gift cards?
Yes! Best Buddy Store gift cards are available for purchase and make a great gift for any pet lover.
Shipping & Delivery
Where do you ship?
We ship across the United States and Canada. For full details on shipping zones, rates, and estimated delivery times, please see our Shipping Policy.
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout. See our Shipping Policy for current estimates.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use that number to track your package directly with the carrier.
My order hasn't arrived — what should I do?
If your order is past its estimated delivery date, please contact us with your order number and we'll investigate right away.
Returns & Refunds
What is your return policy?
We want you and your pet to be completely satisfied. For full details on eligibility, timeframes, and how to start a return, please review our Return & Refund Policy.
How do I start a return?
To initiate a return, contact us with your order number and reason for return. Our team will guide you through the process. Please review our Return & Refund Policy before reaching out.
When will I receive my refund?
Once your return is received and inspected, refunds are typically processed within 5–7 business days to your original payment method.
Products & Pet Supplies
What dog products do you carry?
We carry a wide range of dog supplies including dog harnesses and leashes, dog beds, dog toys, and grooming supplies. Browse our full dog collection to find everything your pup needs.
What cat products do you carry?
Our cat range includes cat toys, cat furniture and beds, and accessories for every life stage. Whether you have a kitten or a senior cat, we have what you need.
Do you carry pet travel accessories?
Yes — we carry dog carriers and cat carriers as well as travel-friendly accessories for on-the-go pet parents. Perfect for road trips, vet visits, and adventures.
Do you carry dog training supplies?
Yes. Browse our dog training and leash collection for harnesses, leashes, and training tools to help with loose leash walking, recall, and more.
Pet Care & Nutrition
What should I feed my new puppy?
Puppies have specific nutritional needs that change rapidly in their first year. Read our guide on puppy nutrition to learn what to look for in a quality puppy food formula.
My dog has a sensitive stomach — what should I feed them?
Food sensitivities are common in dogs. Our blog post on dog food sensitivity covers the signs to watch for and how to find a formula that works. You may also find our guide on switching to a new dog food recipe helpful when making a change.
Should I declaw my cat?
This is a common question from new cat owners. We cover the topic in detail in our blog post: Should You Declaw Your Cat?
I just got a new kitten — where do I start?
Congratulations! Our guide on welcoming home your new kitten walks you through everything you need to do in the first days and weeks. You'll also want to browse our cat toys and cat furniture collections to get set up.
About Best Buddy Store
Who are you?
Best Buddy Store is a premium pet supply store dedicated to dogs and cats. We believe every pet deserves the best — from everyday essentials to enrichment products that support their health and happiness. Learn more about us.
How can I get in touch?
We'd love to hear from you. Visit our Contact Us page to send us a message. We aim to respond within 1–2 business days.
Still Have Questions?
Can't find what you're looking for? Our team is here to help. Contact us and we'll get back to you as quickly as possible. You can also explore our dog blog and cat blog for expert pet care tips, or browse our full product collections to find exactly what your pet needs.