Shipping Large Items
Ordering a large item from Best Buddy Store? Here's everything you need to know about how large item delivery works, what to expect, and how to choose the right delivery method for your home.
How Do I Know If My Order Is a Large Item?
Your order contains a large item if you are asked to choose a delivery method and location during checkout. Large items are shipped by truck and handled by specialist carriers to ensure they arrive safely.
Delivery Process: Step by Step
Due to size and weight, large items are shipped by truck and typically take one to three weeks to arrive. Here's what happens after you place your order:
- Choose your delivery method at checkout. All available options will be displayed in your cart. Options vary by item.
- Your order is picked up from the warehouse. We'll send you a shipping confirmation email once it's on its way.
- Your order is transported to a local delivery agent. A carrier brings your order to a delivery professional in your area.
- You schedule a delivery appointment. The local delivery agent will contact you to arrange a delivery date and a four-hour time window.
- Delivery day! Inspect the packaging and condition of your item upon arrival. If you have any concerns, note them on the delivery receipt provided by the driver. Contact us if you need any additional help.
Delivery Methods
You must select a delivery method for large items at checkout. For each method, your local delivery agent will contact you to arrange a date and a four-hour delivery window. Unless otherwise stated:
- Signatures are required for all deliveries.
- Assembly and packaging removal are not included unless you select the All-Inclusive option.
Curbside (You Unload)
A delivery truck arrives at your home within the scheduled window. You are responsible for unloading the item(s) from the truck and moving it inside. Consider asking a friend or family member for help.
Curbside (We Unload)
The delivery team unloads the item(s) and places it on the curb outside your home. You are responsible for moving it inside from there. Consider asking for an extra hand.
Outside Front Door Drop-Off
The delivery team unloads the item(s) and leaves it in a secure location outside your home — front door, porch, or garage.
- You are not required to be home and a signature is not required. The item will be delivered as long as the delivery team determines the area is secure.
- For apartments or condos with a front desk, your item will be dropped off there. For buildings with outer doors only, it will be left outside the front door.
- To reschedule, contact the local delivery agent directly using the information in your delivery appointment email.
Inside Home Entrance Drop-Off
The delivery team brings the item(s) inside your home (including individual apartment units) and places it in the immediate entryway.
Room of Choice Delivery
The delivery team does the heavy lifting — they bring your item(s) inside and place it in the room of your choice.* For an additional fee, they will also remove and dispose of all packaging.
All-Inclusive Delivery: Delivery, Packaging Removal & Assembly
The most effortless option. The delivery team brings your item(s) to your room of choice,* assembles it, and removes all packaging from your home.
Please note: The delivery team does not perform plumbing installation, electrical wiring, or any services requiring power tools.
*Upstairs carrying limit of two flights of stairs (up to 15 steps per flight).
Questions About Your Delivery?
For full details on our shipping policies and rates, see our Shipping Policy. If you have questions about your order or need to report a delivery issue, please contact us. You can also visit our FAQ page for answers to common questions.