Refund policy

Refund & Returns Policy

We want you to feel confident when ordering from us. If something isn’t right, we’ll do our best to make it right-quickly and fairly.

🗓️ 15-Day Returns

You have 15 days from delivery to request a return or exchange.

🚫 Order Cancellations

Orders may be canceled within 1 hour of placement. After this period, the order may already be in processing and cancellation cannot be guaranteed.

If an order has already entered fulfillment or shipped, the standard return policy applies.

✅ Eligibility

To be eligible for a return:

  • Item must be unused, unwashed, and in original condition
  • Item must be in its original packaging, with tags if applicable
  • A return request must be submitted within 15 days of delivery

If you’re unsure whether your item is eligible, contact us, and our team will guide you.

🔁 Exchanges

We’re happy to help with exchanges for:

  • Damaged or defective items
  • Incorrect items received

For other cases, we recommend placing a new order to ensure the fastest service.

💸 Refunds

Once your return is received and inspected:

  • Refunds are issued to your customer credit account or original payment method
  • A 12% restocking fee applies to eligible change-of-mind returns and helps cover the original outbound shipping and handling costs
  • Shipping fees are non-refundable
  • Refund processing time is typically 5-7 business days

🚚 Return Shipping

  • The customer is responsible for return shipping unless otherwise approved by our support team
  • We recommend using a trackable shipping method
  • For damaged, defective, or incorrect items, please contact us within 48 hours of delivery so we can review the issue and provide instructions
  • For change-of-mind returns, a 12% restocking fee will be deducted from the refund

❗ Damaged, Defective or Incorrect Orders

If something isn’t right with your order:

  • Contact us within 48 hours of delivery
  • Include your order number
  • Include clear photos showing the item as delivered and the issue

We’ll review the request and provide instructions as quickly as possible.

🚫 Non-Returnable Items

The following items cannot be returned:

  • Final sale items that are clearly marked as final sale
  • Items that have been used or washed
  • Items that are not in their original condition

📦 How to Start a Return

To request a return:

Email: bestbuddystoreofficial@gmail.com or contact us through our online chat

Please include:

  • Your order number
  • A clear photo of the item as delivered, showing its current condition and packaging
  • For damaged, defective, or incorrect items, additional clear photos showing the issue

All returns must be approved before being sent back.

Please do not ship an item to us until you have received return instructions from our support team.

🛡️ Our Commitment

We stand behind our products and aim to handle every request fairly. While not all returns can be accepted, our team is here to help find the best possible solution.

Customer Support

Monday – Friday
7:00 AM – 7:00 PM

Contact Information

Best Buddy Store
1910 Thomes Ave, Cheyenne, WY 82001 USA

Email: bestbuddystoreofficial@gmail.com
WhatsApp: (307) 509-5806

Please do not send returns to this address without receiving return instructions from our support team first.